Refund policy
WITHDRAWAL POLICY & RETURN INFORMATION
RIGHT OF WITHDRAWAL
If you are a consumer residing in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement.
Our electronic withdrawal function: Withdraw from contract
You may also contact us by email or post:
Aroga-Liquors GmbH
Trading as Maison Dieux Père®
Zu den Wiesen 59A
47269 Duisburg
Germany
Email: concierge@dieuxpere.com
To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.
ELECTRONIC WITHDRAWAL FUNCTION
You may use the electronic withdrawal function on our website to submit your withdrawal request.
After submitting the form, you will receive an automatic confirmation by email. This does not affect your right to exercise withdrawal by any other clear statement.
EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply to goods that are made to the customer’s specifications or clearly personalized, in accordance with Section 312g(2) No. 1 of the German Civil Code (BGB).
This includes, in particular, products that have been customized, personalized, engraved, labelled, configured or otherwise produced according to the customer’s individual selection or instructions.
The right of withdrawal also does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery, in accordance with Section 312g(2) No. 3 BGB.
This includes sealed alcoholic beverages and food-related products where the seal has been removed, broken or damaged after delivery and the product is therefore no longer suitable for return for health protection or hygiene reasons.
EFFECTS OF WITHDRAWAL
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of standard delivery, without undue delay and no later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
This does not include any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us.
We will use the same means of payment for the reimbursement that you used for the original transaction, unless expressly agreed otherwise with you. You will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is earlier.
You must send back the goods without undue delay and no later than 14 days from the day on which you communicate your withdrawal.
The deadline is met if you send back the goods before the period of 14 days has expired.
You bear the direct costs of returning the goods, unless we have expressly agreed to bear these costs in an individual case or the return is due to a defective, damaged or incorrect item.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
MODEL WITHDRAWAL FORM
You may use the following model withdrawal form, but it is not mandatory.
To:
Aroga-Liquors GmbH
Trading as Maison Dieux Père®
Zu den Wiesen 59A
47269 Duisburg
Germany
Email: concierge@dieuxpere.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Ordered on:
Received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is notified on paper:
Date:
RETURN INFORMATION
This Return Information explains how returns are handled operationally. It does not limit or replace your statutory right of withdrawal described above.
Please do not send products back without contacting us first or using the return function, so that we can review your request and provide the correct return instructions and return address.
Products should be returned in their original condition, complete and, where applicable, in their original packaging.
Returns are processed through our fulfillment partner. The return address will be provided with the return instructions.
DAMAGED OR INCORRECT ITEMS
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you received the wrong product.
We will evaluate the issue and arrange an appropriate solution.
If the return is due to a defective, damaged or incorrect item, we will bear the reasonable return shipping costs.
EXCHANGES
We do not offer automatic exchanges.
If you would like to receive a different product, the fastest way is to return the original product, where eligible, and place a new order.
REFUNDS
Once we have received and inspected your return, we will notify you whether the refund has been approved.
If approved, the refund will be processed to your original payment method. Please note that banks and payment providers may require additional processing time before the refund appears in your account.
If more than 14 days have passed since your refund was approved and you have not received it, please contact us using the contact details above.
